Frequently Asked Questions

What is INTRIX Reinz Cooking Tap?
INTRIX Reinz is an instant boiling water tap, hot enough to cook instantly and brew tea and coffee; as well as a water purifier that provides fresh, pure & safe drinking water at room temperature. It is a smarter, contemporary and high quality lifestyle product for this generation.

Why do I need Reinz?
It is a wonderful cooking aid designed to provide clean and safe water for both cooking and drinking; create an elegant, clean, spacious & safe kitchen while saving time & energy with no hassle when boiling water and cooking (e.g. instant pasta, instant noodle, rice vermicelli, half boiled eggs, oats, brew coffee, teas, soup, etc).

Can we drink water directly from both the hot and ambient tap?
Yes because REINZ eliminates all the bacteria , viruses, suspended solids, parasites and organism macromolecules while preserving dissolved salts & essential minerals.

Is the hot water stored in REINZ kept boiling?
No, the hot water stored in REINZ will only be reheated after a certain temperature drop. Reboiled water will caused negative effects to health if the water is still contaminated (heavy metals, chemicals etc). For REINZ, the water at the hot water storage tank is safely filtered, and there are only minerals left in the water. Thus even with multiple reboils, there is no further contamination / toxins.

Is the installation of REINZ provided by INTRIX? Any charges on delivery?
For West Malaysia, delivery and installation is provided by INTRIX at F.O.C! As for EAST Malaysia, at the moment, we only able to provide FREE Delivery, while the installation needs to be performed by a local customer-assigned contractor.

Does INTRIX include hole-opening services on the kitchen cabinet counter-top for REINZ faucet installation? If yes, what type of kitchen cabinet counter-top?
Yes, REINZ faucet installation includes hole-opening on the counter-top by INTRIX personnel. We are capable of hole-opening for kitchen counter-tops made of Quartz Stone / Cement / Stainless Steel / Wood.

How long does the installation take?
The installation process usually takes less than an hour, including hole- drilling on the countertop for Reinz faucet installation and connection. Your kitchen will look more elegant, clean and spacious than before with no cleaning tasks required after the installation.

Does it require an electrical point? Is it included in INTRIX's installation?
Yes, it requires a standard 13A socket point beneath the kitchen cabinet. No, it is not included in INTRIX's installation, but we can recommend a licensed electrician to assist you with this.

What is INTRIX Reinz Instant Boiling Water Tap?

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INTRIX Reinz is an instant boiling water tap, hot enough to cook instantly and brew tea and coffee; as well as a water purifier that provides fresh, pure & safe drinking water at room temperature. It is a smarter, contemporary and high quality lifestyle product for this generation.

Why do I need Reinz?

Open tab

It is a wonderful cooking aid designed to provide clean and safe water for both cooking and drinking; create an elegant, clean, spacious & safe kitchen while saving time & energy with no hassle when boiling water and cooking (e.g. instant pasta, instant noodle, rice vermicelli, half boiled eggs, oats, brew coffee, teas, soup, etc).

Can we drink water directly from both the hot and ambient tap?

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Yes because REINZ eliminates all the bacteria , viruses, suspended solids, parasites and organism macromolecules while preserving dissolved salts & essential minerals.

Is the hot water stored in REINZ kept boiling?

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No, the hot water stored in REINZ will only be reheated after a certain temperature drop. Reboiled water will caused negative effects to health if the water is still contaminated (heavy metals, chemicals etc). For REINZ, the water at the hot water storage tank is safely filtered, and there are only minerals left in the water. Thus even with multiple reboils, there is no further contamination / toxins.

Is the installation of REINZ provided by INTRIX? Any charges on delivery?

Open tab

For West Malaysia, delivery and installation is provided by INTRIX at F.O.C! As for EAST Malaysia, at the moment, we only able to provide FREE Delivery, while the installation needs to be performed by a local customer-assigned contractor.

Does INTRIX include hole-opening services on the kitchen cabinet counter-top for REINZ faucet installation? If yes, what type of kitchen cabinet counter-top?

Open tab

Yes, REINZ faucet installation includes hole-opening on the counter-top by INTRIX personnel. We are capable of hole-opening for kitchen counter-tops made of Quartz Stone / Cement / Stainless Steel / Wood.

How long does the installation take?

Open tab

The installation process usually takes less than an hour, including hole- drilling on the countertop for Reinz faucet installation and connection. Your kitchen will look more elegant, clean and spacious than before with no cleaning tasks required after the installation.

Does it require an electrical point? Is it included in INTRIX's installation?

Open tab

Yes, it requires a standard 13A socket point beneath the kitchen cabinet. No, it is not included in INTRIX's installation, but we can recommend a licensed electrician to assist you with this.

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